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Process

Simple process. Serious implementation.

We do not start by installing a widget and hoping. First we find where enquiries are being lost, then we build the smallest useful flow and test it against real customer questions.

Stage 01

Audit the real enquiry flow

We map where customers arrive today: website, LINE, Facebook, calls, forms, staff replies and the moments where good leads go quiet.

  • Find the busiest enquiry sources.
  • Spot repeated questions and missed handoffs.
  • Choose the first workflow worth automating.
Stage 02

Design the first working flow

We turn the audit into approved answers, handoff rules, channel choices and staff alerts before anything goes live.

  • Shape the answer set and escalation rules.
  • Plan the first channel and the staff workflow.
  • Build a private test experience for review.
Stage 03

Launch safely

The live system uses approved answers, escalation rules and human takeover paths, so the AI helps the team instead of making things up.

  • Test real customer scenarios before launch.
  • Connect the chosen channels and alerts.
  • Keep transcripts readable for staff.
Stage 04

Improve monthly

We review real conversations, patch weak answers, improve routing and add automation only where the data shows it will help.

  • Review what customers actually ask.
  • Patch knowledge gaps and weak answers.
  • Grow the system around proven patterns.
Angled smartphone showing an animated Qaimo customer conversation
What this avoids

No blind chatbot install. No disconnected demo. No launch without handoff rules. The system proves value first, then grows around what customers actually do.